Returns & Refund Policy

We love to get it right for you, every single time you trust us with your purchase. However, we acknowledge that there will be occasions when products get damaged in transit, a wrong product gets shipped or the quantity shipped is incorrect.

If any of the above points is valid for you, we will help you with a return if notified within 72 hours of receiving your order. In case we are unable to facilitate an exchange, a full-refund for your order will be provided after we receive your products and it undergoes a quality check. If the quality check is approved, a refund request will be initiated and your money will reflect in your mode of payment within 7-10 working days.

All returned items must be accompanied by a copy of the original receipt, a return/exchange authorization number and the item must be in an unopened, saleable condition.

We only replace items if they are defective, damaged, a wrong item has been shipped or the quantity shipped is incorrect.

Please note that we cannot offer an exchange or refunds in the following situations:

- Products is damaged due to misuse/overuse.
- Product is used or altered.
- If request is initiated after 3 business days of order delivery.

Smytten is not responsible for damage post-delivery of an item
. Once an order is placed, it can be cancelled within 3 hours at no extra cost and the entire money will be refunded into the account of the instrument used.
In case of any queries , please write to